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As a frequent traveler and one world Emerald member, I generally enjoy complimentary seat selection benefits when flying with partner carriers. However, my recent experience with Royal Jordanian was disappointing. I paid an additional $140 to reserve what appeared to be a two-seat row for my wife and me. Upon boarding, we discovered that the row actually contained three seats, which made the extra charge feel unjustified, especially since no traveler willingly pays more for a middle seat.
 
The onboard seating experience was also uncomfortable. My assigned seat, 6K, lacked sufficient cushioning, making it difficult to sit comfortably during the journey. I had to use extra pillows and blankets to support my back and reduce discomfort throughout the flight. 

Customer service before departure was equally frustrating. I contacted one office for information regarding my flight and aircraft, only to be transferred to another department. After several phone calls and multiple referrals between different offices, I eventually reached someone who provided the information I originally requested. The process was unnecessarily complicated and time-consuming.

While the aircraft itself was modern and visually impressive, and several flight attendants worked hard to assist passengers, the overall cabin environment left much to be desired. Restrooms became untidy early in the flight, with cleanliness issues that negatively affected the travel experience. Combined with the service challenges I encountered, the journey did not meet my expectations.